However, things aren't necessarily as plug-and-play with some HD cameras. I've had some people report that they've run into issues trying to use an HD camera as a video source. There have been two type of issues reported:
| Issue | Cause | Resolution |
| Black screen when sharing video | Your camera's frame size and frame rate is too high for Adobe Connect (black screen). | Use a program like Xsplit, which will let you create a virtual camera based on the HD input and expose it to Connect at a more appropriate quality/frame rate (e.g. 640x480, 20fps). Adobe Connect can then use this virtual camera and display it in the meeting.. You can download Xsplit here: http://www.xsplit.com/download |
| Part of the video is clipped | Your camera is capturing video at 16x9 aspect ratio. Our camera & voice pod only supports 4x3 aspect ratio. | Change your camera settings to 4:3 vs 16:9. |
Thanks to my colleague Heyward for the Xsplit tip.
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